Exceptional CX Design. Friendly & Personal Service.
Introduction
Hi, my name is Mark Murphy, a seasoned hospitality and customer experience professional specialising in the aviation and luxury hotel sectors.
With a demonstrated history of global innovation and delivery across food & beverage development, customer experience development, operational design, global contract and operations management, partnerships and training & development of multi-site and international teams, I’m here to support with your CX needs.
At the heart of my approach lies the belief that exceptional results are achieved by assembling a passionate and cohesive team of individuals who share a common goal: to deliver extraordinary experiences.
Food & Beverage Development
What’s your style?
We can support define, communicate and deliver an exciting and cohesive vision for your business that will wow guests whilst aligning with your brands strategic ambitions and operational capabilities.
CX Design & Delivery
Achieving success requires bridging the gap between design and operations, a critical space where thoughtful questions are asked and assumptions are challenged.
Global experience
From Necker to Narita to New York we’ve seen a lot!
We know how to operate award winning global, multi-site businesses and we’re excited to share this experience with you and your colleagues.
Partnerships
Successful partnerships thrive on shared objectives and alignment.
Whether you are looking for partnerships, or to partner with brands, we can support build a strategy that delivers for all involved and provides something truly unique for guests.
What they say…
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“We’ve worked with Mark across a host of different projects and it’s always been a total joy. He’s a real believer in excellence and going the extra yard. A true gent and a real grafter – all with a great sense of humour!”
Ryan Chetiyawardana (Mr Lyan)
Owner | Lyaness, London, Worlds Best Bar 2023
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"Never one to roll out the old ideas, Mark always brought fresh ideas, smart brand partnerships and an ability to nail strategy, innovation and execution."
Anna Price
Head of Customer Proposition & Strategy | Heathrow Airport Ltd
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“I can always tell a lounge Mark is involved in as there's always a significant, recognisable step change in experience. I'm always excited to see what he does next."
Gilbert Ott
Founder | God Save The Points
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"Marks greatest strength is creative thinking and an innovative approach to evolving and enhancing the guest experience. I always felt that he had his finger on the pulse of what was new in both the hospitality and airline industry."
Matthew Callard
Head of Ground Experience | British Airways
Awards & Press
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WORLDS BEST AIRPORT BAR 2017
Virgin Atlantic Heathrow Clubhouse
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BEST AIRPORT LOUNGE (CONCORDE ROOM)2019 - 2022
Business Traveller Awards
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THE PIONEER OF AIRLINE MIXOLOGY : MARK MURPHY
DrinkMe Magazine
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THE WORLD’S FIRST GLOBAL VIRTUAL REALITY COCKTAIL EXPERIENCE
The Cocktail Lovers
Head of Ground Experience | British Airways
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BRITISH AIRWAYS OPENS AVIATION GIN BAR AT NEW YORK JFK LOUNGE Item
Business Traveller
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BRITISH AIRWAYS' EXCITING NEW LOUNGE DEVELOPMENTS
God Save The Points
