Getting the keys is the easy part…
…building a vision, designing and delivering is the challenge.
Achieving success requires bridging the gap between design and operations, a critical space where thoughtful questions are asked and assumptions are challenged.
Too often, design takes the lead, resulting in spaces that lack operational functionality, forcing compromises on service vision and execution.
As a dedicated collaborator, I pride myself on working closely with design houses to ensure seamless integration of operations. With extensive experience, I prioritise operational considerations to deliver exceptional results.
Highlighted achievements
Vision building in collaboration with brand a design teams embedding and championing hospitality innovation and operational insights.
Oversight of CX and operational design for lounges in London, New York, Newark, and Los Angeles.
Six-month mobilisation planning encompassing comprehensive management of operational aspects, including supplier relationships and communication.
Successful physical mobilisation of sites, including staff training and supplier management.
Launch of all sites with Day 1 success, achieved through meticulous planning and attention to detail.
Design, delivery, and mobilisation of the London Cocktail Week pop-up in collaboration between Virgin Atlantic and Aviation Gin.
